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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Communicate organisational mission and goals
   • Confirm objectives, values and standards according to organisation’s strategic direction
   • Establish links between organisational objectives, values and standards and the responsibilities of relevant groups and individuals
   • Confirm that media and language used for communicating organisational mission and goals meets the needs of individuals and group
   • State expectations of internal groups and individuals
   • Investigate incidents and communicate results to relevant groups and individuals according to organisational policies and procedures
2. Influence groups and individuals
   • Make decisions according to organisational policies and procedures and work task timeframes
   • Facilitate improvements to organisational and workplace policies and procedures
   • Facilitate integration of global environment and new technology into work activities
   • Represent organisation in the media and community
3. Build and support teams
   • Assign accountabilities and responsibilities to teams according to competencies and operational plans
   • Resource teams to allow them to achieve their objectives
   • Create and maintain a positive work environment
   • Encourage teams and individuals to develop innovative approaches to work tasks
4. Demonstrate personal and professional competence
   • Model ethical conduct in own work and encourage others to adopt business ethics
   • Adapt interpersonal and leadership styles to meet circumstances and situations
   • Set and aim to achieve personal objectives and work program outcomes
   • Engage in professional development activities and industry and professional networks and groups

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

influence, support and provide resources for at least two individuals

influence, support and provide resources for at least one team.

In the course of the above, the candidate must:

communicate the organisation’s objectives, values and standards to a range of stakeholders using appropriate media and language

assign accountabilities to teams according to competencies and operational plans

resource teams according to work objectives

demonstrate ethical conduct and professional competence and continuing professional development

encourage others to adopt business ethics and build their commitment to the organisation.

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Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

organisational and workplace policies and procedures related to providing leadership in the organisation

business ethics and its application to leadership styles and the organisation’s mission, objectives and values

organisational research and implementation methods

processes to establish and maintain a positive work environment for individuals and teams

organisational mission, purpose and values

organisational objectives, plans and strategies and regulatory requirements

organisational change processes.

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